FAQ
Here are our most frequently asked questions. If you are unable to find an answer to your question, please do not hesitate to give us a call.
Treatment Suitability
Treatment is effective for persistent (long-term) musculoskeletal pain conditions. This includes jaw pain, headaches, frozen shoulder, and lower back pain. We also work with complex pain conditions including Fibromyalgia. For more details see What We Treat. If you have any doubt at all, or wish to discuss suitability of treatment, please call us or schedule a free, 15 minute, Discovery Video Call.
Treatment is often effective for a wide range of persistent (long-term) musculoskeletal pain conditions. If you have any doubt at all, or wish to discuss suitability of treatment, please call us or schedule a free, 15 minute, Discovery Video Call.
Whilst we cannot know for sure that treatment will be effective for you, our assessment and treatment at our first session will give us a good indication. Don’t forget you can always explore the suitability of treatment by calling us or scheduling a free, 15 minute, Discovery Video Call.
Good outcomes to expect include:
- Understanding the key reasons why your musculoskeletal pain is likely persisting.
- Have a long-term working plan to stay on top of your persistent pain.
- A significant reduction in pain and/or improvement in range of motion.
- Learn of other therapies and techniques to add to your pain management toolkit.
Absolutely. Please call us or schedule a free 15 minute Discovery Video Call.
We currently do not treat children or adolescents under the age of 18.
If you are an existing client and your pregnancy is beyond the first trimester, please give us a call to discuss how we may create a pleasant, comfortable and safe treatment.
If you are not an existing client, we are happy to recommend a local practitioner (N16) who is well qualified in both pregnancy massage and advanced clinical massage.
Our treatments incorporate a range of techniques including myofascial release, hot stone therapy, trigger point therapy, acupressure, stretches and self-care.
If the technique isn’t mentioned on our about page, then we do not specifically use the technique.
However, the techniques we incorporate can create similar outcomes to other techniques. For example myofascial release has a similar effect to cupping.
Acupressure point work has a similar effect to acupuncture.
Bookings and Payments
If you would like to learn more about treatments, our FREE Discovery Video Call is a great way to explore potential treatments without commitment. Many clients find this non-judgemental space a great sounding-board, particularly for complex and persistent pain issues.
Otherwise, if it is your first visit, please book a First Visit Appointment.
For subsequent visits please choose a Return Visit Appointment.
The easiest way to make an appointment is online through our booking page.
To get to the booking page, simply click on any Find me an appointment button or head to the Treatments & Pricing page.
You can also give us a call on 0207 661 7044. If this is your first visit, please have your card details to hand as full payment will be taken at the time of booking.
You will receive a booking confirmation email shortly after you make your appointment. You will also receive email reminders 3 days and 2 days before your appointment. If you have chosen to receive SMS reminders, you will also receive a text reminder 2 hours before your appointment.
No, we have a strict, by appointment only policy.
It is sometimes possible to make a same day appointment. If a slot is available, it will appear on our booking page. If there are no slots available we recommend adding your name to our waitlist. That way you will be notified if we have a cancellation.
For full current pricing please visit our Treatments & Pricing page.
For your first appointment, whether booking online or over the phone, full payment will be taken by credit card at the time you book. For subsequent appointments you will pay at the time of your appointment.
Your card data is processed and stored within our payment solution partner Stripe, who hold the highest security certification in the industry. We do not personally store your card data.
Your First Visit
You do not need to bring anything to the session. For some treatments we can work through clothing or just expose the area we are working on. Otherwise you will be draped during the session, so underwear is fine. You could also wear or bring your gym wear. For issues relating to the shoulders, including jaw pain and headaches, it is helpful to be able to expose the shoulders, so better not to wear a crossover or broad strapped bra/sports bra.
Please be sure to complete the short intake form ahead of time. You will find a link in your confirmation email. Otherwise, just think about what outcomes you would like us to achieve together. For some, this may simply be “get out of pain.” However, it is also good to think about future pain management, should the pain return. So “understanding more about cause and prevention,” or “leave with a workable self-care plan” would be great outcomes.
The quality of our first session will play a big part in the success of our treatment.
Together we will review your intake form. Our consultation will include assessment, and goal setting.
We will discuss what the treatment will consist of. I will seek your agreement to this ahead of our treatment.
After the treatment we will likely have another assessment. We will discuss any changes we have observed. We will then agree on appropriate self-care exercises.
We will also then have a better idea of how many sessions we will likely require to meet our goals.
Whilst our first session will give us a better idea of the number of sessions we will need, most persistent musculoskeletal issues are resolved within six sessions.
For complex pain conditions including Fibromyalgia, complete resolution of pain within six sessions will not be realistic.
That is not to say we can’t make a significant difference to your pain experience and/or other symptoms.
I recommend booking a free Discovery Video Call to explore potential outcomes.
We will agree and review goals on a regular basis.
Jing Method™ Clinical Massage is a comprehensive holistic therapy that uses a mix of advanced soft-tissue techniques designed to effectively relieve musculoskeletal (MSK) pain. Learn More.
Advanced Myofascial Release is a combination of manual therapy techniques that targets the fascia, the thin connective tissue that surrounds and supports muscles and organs throughout the body. Learn More.
Rescheduling and Cancelling
It is easy to cancel or reschedule your appointment. Simply go into your confirmation email and follow the link to visit your account page.
Please be aware that we require 48 hours notice to cancel or change your appointment. Cancellations or changes within 48 hours may be subject to a fee of 50% of the full treatment price. If you do not arrive for your appointment or fail to give notice of cancellation, 100% of the full treatment price will be charged.
Please be aware that we require 48 hours notice to cancel or change your appointment. Cancellations or changes within 48 hours may be subject to a fee of 50% of the full treatment price. If you do not arrive for your appointment or fail to give notice of cancellation, 100% of the full treatment price will be charged.
Accessibility
There is on-street parking available.
The treatment room is on the first floor of a residential property. The room is accessed by a single flight of stairs with handrail.
If you require treatment with ground floor or wheelchair access, I can recommend a similarly qualified therapist in N16 (5 miles from N13).
We are currently unable to do home visits.
Private Insurance Companies
We are not registered with private insurance companies.
All insurers vary, so best check with your insurer to see if they will cover treatment.
Explain the therapy you are seeking and that the therapist is a BTEC6 Advanced Clinical Massage Therapist, registered with the Complementary and Natural Healthcare Council (CNHC), Registration Number: CNHC00346 and full member of the Sports Massage Association (SMA), Membership Number: 26350.
Your insurance company will advise if this meets their requirement.
We are not able to directly invoice insurance companies; however, we are able to provide you with a receipt accompanied by treatment notes.
Health, Hygiene, Allergies and Sensitivities
As you are investing both time and money in the treatment, we highly recommend making it as comfortable and pleasant an experience as possible. So please aim to arrive fresh and ready for your treatment.
It is a small space with several treatments taking place every day. To ensure good hygiene we will be cleaning the room between sessions, laying fresh linens, and sanitising hands. If you are able to sanitise your hands on arrival we would greatly appreciate it.
Yes. Fresh, clean linens are prepared for every visit.
Please inform us of any allergies or sensitivities ahead of your appointment. You can do this on the intake form.
During our treatments we will use a neutral massage cream (untested on animals) which contains aloe vera, vitamin E, and camomile. The product does not contain nuts or derivatives.
Ingredients
Paraffinum Liquidum, Aqua, Propylene Glycol, Cetearyl Isononanoate, Ceteareth-15, Cetearyl Alcohol, Glyceryl Stearate, Sodium Carbomer, Tocopheryl Acetate, Potassium Sorbate, Citric Acid, Allantoin, Methylparben, Parfum, Propylparaben, Bisabolol, Limonene, Aloe Barbadensis Leaf Juice Powder, Panthenol, Linalool, Hexyl Cinnamal, Benzyl Salicylate, Citronellol, Geraniol.
Dignity, Privacy & Comfort
For some treatments we can work through clothing or just expose the area we are working on. Otherwise you will be draped during the session, so underwear is fine. You could also wear or bring your gym wear.
For issues relating to the shoulders, including jaw pain and headaches, it is helpful to be able to expose the shoulders, so better not to wear a crossover or broad strapped bra/sports bra.
It is essential you feel comfortable with your dignity protected throughout your treatment.
At our first session we will agree what areas we will be working on and how best to prepare.
If it is necessary for you to undress, I will leave the room for you to get ready. You will get fully under the drapes before calling me to enter the room.
You will be draped throughout the session apart from the area we are working on. At no time should you feel uncomfortable. Your private areas will never be exposed.
If I feel it is necessary to work close to sensitive areas, such as the upper chest muscles for shoulder or back pain, I will explain any clinical reasoning for this and seek your permission to do so.
Your comfort is really important to me. As we now get some extreme temperatures, the treatment room is now equipped with a climate control system.
That way it is a nice steady temperature throughout the year, regardless of the outside temperature.
Getting Here, Location and Opening Times
Treatments are at 71 Princes Avenue, London, N13 6HA. Please ensure you have the correct (N13) postcode as there are several streets in North London with the same name.
Princes Avenue is a residential street on the south side of the North Circular (A406), just off Green Lanes (A105).
In most instances, whether arriving by car, foot or public transport, you will enter from Green Lanes (A105). Look out for the blue sign of the Elif Food Centre on the corner of Green Lanes and Princes Avenue.
Number 71 is a short walk down Princes Avenue on the left hand sign. Look out for the sign on the brick gate post.
Please arrive promptly (up to 5 mins before your appointment) as we will not be able to overrun our scheduled time. Please ring the doorbell upon arrival.
On entering we ask that you remove your shoes and sanitise your hands before being showing you to the treatment room.
The treatment room is accessed by a single flight of stairs with handrail.
Arriving by Car
Treatments are at 71 Princes Avenue, London, N13 6HA. Please ensure you have the correct (N13) postcode as there are several streets in North London with the same name.
Princes Avenue is a one-way street running from Green Lanes towards Fairbrook Close. The next section is two-way until Wolves Lane.
Parking charges apply between 11 am and 1 pm, Monday to Friday.
If your appointment falls within these times please let us know if you require a visitor parking card (price £1.20).
At times, spaces are limited, so please allow time to park.
Arriving by Public Transport
The nearest bus stop is Tottenhall Road, served by buses 141, 121, 329 and 232. Buses SL1, 34, 102 and W4 also stop close by.
The closest Underground Station in Wood Green (1 mile) on the Piccadilly Line.
From Wood Green Underground Station take the 121, 232, 329 or 141 from outside Morrisons. Get off at Tottenhall Road. Princes Avenue is directly opposite the stop.
The closest National Rail Station is Palmers Green. From Palmers Green Rail Station take the 121 towards Turnpike Lane. Get off at Tottenhall Road. Princes Avenue is next to the stop.
Parking charges apply between 11 am and 1 pm, Monday to Friday.
If your appointment falls within these times please let us know if you require a visitor parking card (price £1.20).
Please remember we have a strict by appointment only policy.
We are contactable by phone:
Monday to Friday: 8:00 am–7 :00 pm.
Saturday 8:30 am–5:00 pm
Sunday: Closed
Evening and weekend (Saturday) appointments are available every week. They are popular and book up quickly. We recommend adding your name to our waitlist if your preferred time is not available.
