Terms & Conditions and Privacy Policy

Terms & Conditions

Last updated: 24 December 2025

Your Health

It is important that you inform me of any significant past or present medical or psychological conditions, as these may affect your suitability for treatment or consultation, whether delivered in person or online.

If you are unsure or have any concerns, you should seek advice from your GP or consultant before booking. If you book further sessions, you must mention any significant health issues that arise, especially if you know or suspect that you may be pregnant or have any contagious or infectious condition.

Please do not attend in-person sessions while under the influence of alcohol or drugs.

Online Appointments

Online appointments are intended to provide assessment, education, guidance, and self-care support. They do not involve physical examination or hands-on treatment.

You are responsible for ensuring that you have a suitable and private environment, as well as a stable internet connection, for online sessions. While every effort is made to deliver a high standard of care online, outcomes may differ from in-person treatment.

Online sessions are not a substitute for emergency medical care.

Cancellation Policy

My aim is to give you the highest standard of service and to be ready at the time of your scheduled appointment, whether in person or online. To help maintain this standard for you and other clients, I respectfully request 24 hours’ notice to cancel or change your appointment.

Cancellations or changes within 24 hours of your scheduled appointment time may be subject to a fee as follows:

  • Cancelling or rescheduling within 24 hours: 50% of the full session fee

  • Non-attendance (in person or online): 100% of the full session fee

Please appreciate that when an appointment is cancelled without appropriate notice, I lose the opportunity to fill that time, resulting in lost and unrecoverable income. Thank you for your understanding.

Comfort, Safety & Respect

Please mention during the session if anything feels painful, uncomfortable, or if the session is not proceeding in a way that feels appropriate to you.

I reserve the right to terminate a session, without refund, in the event of abusive, inappropriate, or unsafe behaviour, whether the session is in person or online.

Scope of Practice

All services are provided within my professional scope as a musculoskeletal pain-care specialist. No diagnosis is made, and no guarantees of outcome are offered.

Privacy Policy

Last updated: 24 December 2025

Your privacy is important to me. This Privacy Policy explains how personal data is collected, used, and protected when you visit stevenmurdoch.co.uk or engage with my services.

Who I am

This website is operated by Steven Murdoch, Musculoskeletal Pain-Care Specialist, based in London, United Kingdom.

If you have any questions about this policy or how your data is handled, you can contact me at:
hello@stevenmurdoch.co.uk
or by telephone on 020 7661 7044.

What personal data I collect

I may collect and process the following information:

  • Information you provide when contacting me (such as your name, email address, and message)

  • Appointment-related information if you book or enquire about treatment

  • Technical data such as IP address, browser type, and device information (via analytics, where consent has been given)

I do not collect personal data unnecessarily, and I do not sell or trade your data.

Health and clinical information

If you become a client, I may collect health-related information relevant to your care. This information is treated as confidential and handled in accordance with professional and legal obligations.

Clinical records are stored securely and only retained for as long as required by professional standards and legal requirements.

How your data is used

Your data may be used to:

  • Respond to enquiries and provide information you request

  • Manage appointments and deliver services

  • Improve the performance and usability of this website

  • Meet legal, regulatory, and professional obligations

Lawful basis for processing

Under UK GDPR, personal data is processed on one or more of the following lawful bases:

  • Consent – where you have explicitly agreed (for example, cookies or analytics)

  • Legitimate interests – for routine business communication and website operation

  • Contractual necessity – where processing is required to provide a service

  • Legal obligation – where records must be kept by law

Cookies, analytics, and tracking technologies

This website uses cookies and similar technologies to ensure it functions properly and to understand how visitors use the site.

  • Non-essential cookies (including analytics) are only used after you give consent via the cookie banner.

  • Analytics are managed through Google Tag Manager.

  • You can accept, reject, or manage your cookie preferences at any time using the “Manage consent” option on the website.

For full details, please see the Cookie Policy, which explains what cookies are used and why.

Third-party services

This website uses the following third-party services, which may process limited technical data when enabled by consent:

  • Google Analytics (via Google Tag Manager) – website usage statistics

  • Google Maps – embedded location maps

  • YouTube – embedded video content

  • Google reCAPTCHA – spam protection on forms

These services are blocked by default and only load once you have given appropriate consent.

Each provider processes data in accordance with their own privacy policies.

Social media links

This website includes links to social media platforms (such as Instagram). These are external links only. No social media content is embedded on the site, and clicking these links is subject to the privacy policies of the relevant platform.

Data retention

Personal data is only kept for as long as necessary to fulfil its purpose, or as required by legal or professional obligations. When no longer required, data is securely deleted.

Your rights

You have the right to:

  • Access the personal data held about you

  • Request correction of inaccurate data

  • Request erasure of your data where appropriate

  • Object to or restrict certain processing

  • Withdraw consent at any time (where processing is based on consent)

Requests can be made by contacting hello@stevenmurdoch.co.uk.

Data security

Reasonable technical and organisational measures are in place to protect your personal data from loss, misuse, or unauthorised access.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in services, technology, or legal requirements. The latest version will always be published on this page.